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Your FAQ Resource!

Our Products

We offer a wide range of GOTS certified organic products including bed sheets, quilt covers, pillowcases, towels, bath mats, bathrobes, and more. Our collection encompasses various materials, colors, sizes, and designs to suit your preferences.

Our entire range is crafted from premium natural materials, including long-staple organic cotton. This cotton is cultivated without the use of synthetic pesticides or fertilizers. Learn more about it here

Our products are crafted using sustainably grown organic cotton and are manufactured in family-run Fairtrade factories located in India.

Absolutely, our organic products are designed with durability in mind, just like conventional alternatives. In fact, they often possess superior durability as they undergo stringent quality checks to ensure they meet the highest standards.

Moreover, our products are typically made without the use of harsh chemicals or synthetic treatments, which can actually weaken fibers in conventional products over time. This absence of chemicals not only enhances the lifespan of our products but also contributes to a healthier environment & people. Explore more here

Yes, our certified organic bedding & bath linen are hypoallergenic and less likely to cause allergies.

The cotton is cultivated utilizing natural fertilizers and steering clear of detrimental pesticides. Furthermore, the dyes employed to craft our exquisite goods are devoid of heavy metals, formaldehyde, aromatic solvents, or any other harmful substances. The exclusion of harsh chemicals and toxins proves advantageous, particularly for individuals with sensitivity.

Of course! We understand that seeing and feeling the fabric in person can be important.

Our swatches are available here for our Percale, Sateen & Flannelette bedding.

Yes, please find our bedding & bath sizing guide here. Also, you can always find them on each of our product pages.

We recommend following the care instructions on the product label. In general, we recommend washing them in cold/warm water with a mild detergent and line dried in shade. Avoid using bleach or fabric softeners, as they can damage the fibers and reduce their effectiveness. Find more information here on washing & caring for your Organic Nest products.

Orders and Shipping

Once your order has been dispatched, you will be sent a tracking link via email. This link will direct you to our trusted courier's website, where you can get real-time updates on the location of your package.

Shipping times vary depending on your location and the shipping method you choose at checkout. We strive to process and ship all orders within 1-2 business days, and delivery typically takes 3-5 business days.

Please email us immediately with your order no. & updated address details at info@organicnest.com.au If your order has not been fulfilled, we can update your address manually. However, if its already been shipped, we can contact the shipping carrier on your behalf but cannot guarantee a change of shipping address.

Your order is carefully hand packed & shipped from Melbourne, Australia.

Absolutely, we provide shipping services to all locations across Australia through our partnership with Australia Post & Sendle. No matter where you are in the country, we ensure your orders are delivered conveniently and efficiently.

All orders over $149 qualify for free standard shipping, while a flat rate of $11.95 is applicable for standard shipping on other orders within Australia.

No, we currently do not offer international shipping. However, we are constantly exploring options to expand our services, so please check back with us in the future for any updates or changes.

Yes, we are proud to offer carbon-neutral shipping through our partnership with Australia Post & Sendle. This means that the carbon emissions generated during the shipping process are offset through various environmentally friendly initiatives, making your shipping experience eco-conscious and sustainable

Absolutely, we take pride in our commitment to sustainability. We use eco-friendly 100% recyclable boxes & biodegradable satchels made from at least 80% recycled products for shipping to minimize our environmental footprint and ensure that your products arrive in a responsible and planet-friendly manner.

Exchange and Returns

Our products are of exceptional quality, sustainably & ethically made with 100% organic cotton. However, if you do need to return an order, we offer a hassle free 30 day return & exchange policy.

You can initiate a return within 30 days of receiving your order for an exchange, store credit or a full refund on products (excluding sale items)

The product must be unwashed, unused & in its original packaging.

Please read our policy carefully on how to return or exchange a product.

For Sets (such as Bedsheet Sets, Quilt Cover Sets, Towel Sets, etc.):
All components within the set must be returned as a complete unit, unwashed, and unaltered. They should be packed together in their original condition and packaging to qualify for a refund.

For Bundles:
Individual sets from bundles can be exchanged or returned for a store credit.

To be eligible for a refund, all items within the bundle must be returned in their original condition and packaging, unwashed and unaltered.

Please ensure the items are in their original packaging and condition. Include any accessories, tags, or labels that came with the product. Securely pack the product in the same box you received it in to prevent damage during transit.

Please send us an email at info@organicnest.com.au and kindly include the below details in your email:

  • Full name
  • Order number
  • Name of the item(s) you wish to return
  • Reason for the return

Once we have received and reviewed your request, we will provide you with further instruction on how to proceed with the returns.

We offer free returns and free exchanges (for items of same value) within the 30 day window. However, please note that the original shipping fees are non-refundable.

Refunds will be processed within 7 business days upon receiving and inspecting the returned product. Once your refund is approved and processed, please allow 5-7 business days for the refund to be reflected in your account.

Yes, you can exchange your product for a different size, color, or even a completely different product, subject to availability. If there's a price difference, we'll assist you in adjusting the payment accordingly.

We take utmost care in ensuring the accuracy of your order packaging. However, if you happen to receive a defective or incorrect item, please promptly reach out by submitting the contact form or emailing us at info@organicnest.com.au with your order details. We will promptly organize a replacement or issue a full refund, covering return shipping costs, on the condition that the returned item is unwashed, unaltered, and returned in its original packaging and condition.

Payments, Gift Card & Voucher

We accept major credit and debit cards, including Visa, MasterCard, and American Express. You can also choose to pay using PayPal for secure transactions & AfterPay to buy now pay later.

Yes, your payment information is securely encrypted using industry-standard SSL technology, ensuring your data remains confidential and protected.

Yes, all prices on our website are displayed in Australian dollars (AUD) within Australia.

At this stage the platform only allows the use of one discount code during the checkout process.

Yes, we offer gift cards, they make an excellent presents for your loved ones. You can purchase them on our website, and they are delivered electronically via email.

During the checkout process, you can enter the gift card or voucher code in the designated field. The corresponding value will be automatically deducted from your total order amount. Any remaining balance will still be available to use towards any further purchases.

Currently, we offer electronic gift cards that are delivered via email. We do not provide physical gift cards at this time.

vouchers cannot typically be combined with other promotions or discount codes, unless explicitly stated.

Our gift cards and vouchers are valid for 3 years from the date of purchase. Any unused credit after the 3-year period will not be redeemable.

Yes, you can return or exchange items purchased using gift cards or vouchers. The refund will be credited back to your gift card or voucher, or you can choose to receive a store credit

Yes. you can redeem another gift card during checkout process

No, you can't use a gift card to buy another gift card.

If you request a refund for an unused gift card. Your issued gift card will be automatically disabled.

Should you have any other questions or concerns, kindly complete the form provided below or reach out to us via email at info@organicnest.com.au.

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